Terms and Conditions

Welcome to Koru. This page outlines the terms and conditions that govern all activities on the platform. These rules form a binding legal agreement between the player and the casino. By registering an account and using the services, a player confirms they have read, understood, and agreed to these terms. It’s important to review this document carefully to understand the rights and obligations of all parties. The operation of the official casino Koru is based on fairness, transparency, and compliance with regulatory standards.

General Rules

All services are provided by the operator, Novatrix S.R.L., under the E-gaming certificate No. 0000002, issued by the Tobique Gaming Commission. These terms apply to all games, promotions, and transactions conducted. The casino reserves the right to amend these conditions as needed. Players will be notified of significant changes, but it remains the user’s responsibility to stay updated with the current policies. All disputes will be resolved based on the version of the terms and conditions active at the time of the dispute.

Player Accounts

To access real money games, players must create and maintain an account. The account serves as a personal gateway to all services, including deposits, gameplay, and withdrawals.

Eligibility and Registration

Creating an account is straightforward but subject to key requirements:

All applicants must be at least 18 years of age.
Players must provide accurate and verifiable personal information during registration, including name, address, and date of birth.
Only one account is permitted per person, household, IP address, and device.
It is prohibited to register from restricted countries, which include but are not limited to the USA, UK, Spain, France, and others listed in the full policy.

Account Verification (KYC)

In line with regulatory requirements, Know Your Customer (KYC) verification is mandatory before any withdrawals can be processed. This security measure helps prevent fraud and ensures a safe environment for everyone. Players may be asked to provide copies of documents such as a government-issued ID, a recent utility bill for proof of address, and proof of ownership for the payment method used.

Players are responsible for maintaining the confidentiality of their login credentials. Any activity conducted through an account is considered valid if the username and password have been entered correctly. For security, it’s recommended to use a strong, unique password and never share it.

Bonus and Promotion Rules

Koru offers various bonuses, each governed by specific and general rules. The standard wagering requirement for most promotional offers is 50x the bonus amount unless otherwise stated. Bonuses generally expire 7 days after being credited, while any claimed free spins are valid for 3 days. Game contributions vary, with most pokies contributing 100% towards wagering, while table games and live casino contribute at a lower rate. The maximum winnings from most deposit bonuses are capped at 10 times the initial bonus amount. Players should always check the terms of a specific promotion before claiming it.

Payment Policies

Managing funds is a core part of the online casino experience. The platform provides clear guidelines for both deposits and withdrawals to ensure smooth transactions.

Deposits

A minimum deposit of AU$30 is generally required for card payments and to activate most bonuses. However, some offers, like the fourth deposit bonus, may require a higher minimum of AU$45. All deposits must originate from a payment account or card that is registered in the player’s own name.

Withdrawals

Withdrawals are processed after the account has been fully verified and all bonus wagering requirements have been met. The minimum withdrawal for card and crypto methods is AU$30. While crypto withdrawals are typically instant after approval, card payments may take 3-5 banking days. For any questions about a specific transaction, players can always reach out through the details on the Koru contact us page.

Responsible Gambling

The platform is committed to promoting a safe and responsible gaming environment. Tools are available to help players manage their activity. These include the options to request account closure or a self-exclusion period by contacting the support team. All players must be 18 years or older, and age verification checks are in place to prevent underage gambling.