Privacy Policy

This Privacy Policy outlines the commitment of Koru Casino to protecting the privacy of individuals who use our services. We are dedicated to safeguarding the personal information collected from our players in Australia and ensuring it is handled with care and in accordance with applicable data protection laws. This document details our practices regarding the collection, use, and protection of personal data.

Information We Collect

To provide a secure and personalised gaming experience, we collect certain types of information. This includes personal identification details provided during registration, such as a name, date of birth, and address. We also gather contact information like email addresses and phone numbers. For compliance with regulatory requirements, particularly before processing withdrawals, we collect verification documents, which may include a government-issued ID and proof of address. Additionally, technical data such as IP addresses, browser types, and device information is collected automatically to ensure platform security and functionality.

How We Use Your Information

Personal data is used for several key purposes to operate our platform effectively and securely. We are committed to transparency in how we handle this information.

1. Account Management: To create and manage player accounts, facilitate gameplay, and process transactions, including deposits and withdrawals.
2. Verification and Compliance: To verify identity, age, and location to comply with legal and regulatory obligations, such as Know Your Customer (KYC) checks.
3. Customer Support: To respond to queries and provide assistance through our support channels.
4. Security: To monitor for and prevent fraudulent activity, ensuring the integrity of our platform.
5. Service Improvement: To analyse usage trends and improve the user experience, services, and promotional offers at the Koru online casino.

Data Security

Protecting player information is a top priority. We employ robust security measures to prevent unauthorised access, alteration, or disclosure of personal data. All sensitive information transmitted between a user’s browser and our servers is protected using industry-standard SSL/TLS encryption. Access to personal data is restricted to authorised personnel who require it to perform their duties. Our security protocols are regularly reviewed and updated to address emerging threats.

Data Sharing and Disclosure

We do not sell personal data to third parties. Information may be shared with trusted partners under specific circumstances, such as payment processors to facilitate transactions or with regulatory bodies when required by law. These third parties are contractually obligated to maintain the confidentiality and security of the data. We ensure that any data sharing is conducted in a secure manner and for legitimate operational purposes only.

Your Rights and Choices

Players have rights concerning their personal information. These include the right to access the data we hold, request corrections to any inaccuracies, and, in some cases, request its deletion. To exercise these rights, individuals can contact our customer support team via email at support@korucasino.com. We are committed to processing such requests in a timely and transparent manner. For more information on managing gameplay, please see the Koru responsible gambling page.

Updates to This Policy

Koru Casino reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage players to review it periodically to stay informed about how we protect personal information. Continued use of our services after any modifications constitutes acceptance of the revised policy.