Responsible Gaming
Koru is committed to providing a secure and entertaining gaming environment for all our Australian players. We believe that online gaming should be an enjoyable pastime, not a cause of financial or personal difficulty. The platform at Koru online casino is built with player welfare as a core principle, encouraging a balanced and responsible approach to every session.
Our Commitment to Player Safety
Our responsible gaming framework is designed to protect players and ensure a fair experience. We focus on preventing underage gambling, providing tools for managing play, and offering access to support resources. The team at Koru is trained to assist players and provide guidance on using the available tools to maintain control over their gaming habits.
Tools to Help You Play Responsibly
We offer a range of account tools to help manage gaming activity. These features can be activated by contacting our customer support team.
- Age Verification: Access is strictly limited to individuals aged 18 and over. We perform KYC and age verification checks to ensure compliance and prevent underage access to our services.
- Account Limits: To help manage spending, players can request to set daily, weekly, or monthly deposit limits. This proactive measure helps keep gameplay within a set budget.
- Self-Exclusion: If a break from gaming is needed, a self-exclusion period can be requested. This tool blocks account access for a chosen timeframe, from several months to a longer duration.
- Account Closure: Players can request to close their account at any time. This can be a temporary cooling-off period or a permanent closure, depending on the individual’s needs.
Recognising Problem Gambling
Staying mindful of gaming habits is an important part of playing responsibly. It can be helpful to ask if gaming is negatively affecting other areas of life. Consider whether you are spending more time or money than intended, if gaming is impacting work or relationships, or if you are trying to win back money that has been lost. Answering yes to these questions might suggest it is time to seek support or use one of the available tools.
Where to Find Help
For anyone seeking confidential advice or support for problem gambling, several professional organisations in Australia offer assistance at no cost. Services like Gambling Help Online and Gambler’s Help provide expert guidance and counselling. To understand more about our company’s mission, please read the Koru about us page. These external support networks are available to provide help whenever it is needed.